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Posts archive for: May, 2007
  • Home Page


    It is time to get a move on!
    It`s just a click away; you can simply get familiarized with the newest material apt for learning and teaching English.
    Requiring to acutualize what you learn, to integrate all four skills , to internalize the real and factual concepts and utilizations of English language and the like is in effect what you really need to attain your English Learning aims.Besides , in a short while, you will be able to get the feel of the language and the fact that how easy it is to learn...

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  • Conversations

    englishdaily.com

    LEAVE YOUR COMMENTS BELOW

    To be added.........................

    Everything went like clockwork !!!

    Mary I've just popped in to thank you very much for organizing last weekend's trip to the seaside for the old folk.
    Julia That's very kind of you. They all seemed to enjoy it.
    Mary They certainly did. Everything went like clockwork, in fact I don't think you could have done it better.
    Julia I'm not sure about that, there were one or two things that could have been improved.
    Mary In a perfect world perhaps, but as far as I'm concerned it was a great success. So thank you again.

    Explanation :

    If you say that something happens like clockwork you mean that it happens without any problems or delays, or happens regularly.

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    You've done a fantastic job !!!

    Gordon I've just been reading through your last project report.
    James I hope you didn't find too much wrong with it.
    Gordon On the contrary, you've done a fantastic job.
    James Well, I'm not sure about that.
    Gordon You're too modest. It's really well organized and written and offers some very well thought out conclusions.
    James Well, I'm glad you like it and hope it proves useful.

    ........................

    You look really chic !!!

    Gina Where are you off to ?
    Alison I'm going to a civic reception at the town hall.
    Gina Who's it for ?
    Alison It's for a delegation from our sister city in Germany.
    Gina Well I must say that outfit really suits you. You look really chic.
    Alison Thank you. I want to look my best for the foreign guests.

    Explanation :

    Something or someone that is chic is fashionable and sophisticated.

    Example : Her gown was very French and very chic.

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    It's very attached to him !!!

    Eddie I'm sorry that the parrot is squawking its head off.
    Denise What's the matter with it ?
    Eddie Well it's just spotted a cat outside the window and it really doesn't like cats.
    Denise Do you ever let it out of its cage ?
    Eddie My father does. It's very attached to him so it perches on his shoulder and behaves itself when he's around.
    Denise Would you ever let it out ?
    Eddie Oh no, because it's more than likely to give me a nasty nip if I do.

    Explanation :

    If you are attached to someone or something, you are very fond of them.

    Example : She is very attached to her family and friends.

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    That's my aim !!!

    Danny I've just had a great piece of luck.
    Fred Don't tell me you've won the lottery this week.
    Danny Not quite, I've got a free weekly riding lesson at the local riding stables.
    Fred I know you love horses. How did you manage that ?
    Danny I offered to muck out the stables and to help groom the horses for four hours every week.
    Fred That's not a bad bargain. It won't be long before you're an accomplished horseman if you can keep the arrangement going for any length of time.
    Danny That's my aim.

    Explanation :

    The aim of something that you do is the purpose for which you do it or the result that it is intended to achieve.

    Example : ..... a research program that has largely failed to achieve its principal aims.

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    He's got a taste for exotic pets !!!

    Hughes I'm always a bit apprehensive about visiting Peter.
    Jeanie Why's that ? He's such a nice chap.
    Hughes He is, but he's got a taste for exotic pets.
    Jeanie I didn't know that, such as ?
    Hughes Well, last week when I was there he had a baby iguana running around the place.
    Jeanie A lizard ! Ugh, that would give me the creeps.
    Hughes It's not my idea of a pet. But that's not the only thing he's got. He's had a three-foot python for quite a while now as well.
    Jeanie He ought to get a job in a zoo.

    Explanation :

    If you have a taste for something, you have a linking or preference for it.

    Example : That gave me a taste for reading.

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    She is impossible to please !!!

    First clerk I've just had a terrible hour and a half.
    Second clerk Why, what happened ?
    First clerk Well I had a lady customer come in who wanted to buy a pair of shoes. And you know we've got a really good range.
    Second clerk We certainly do. Did she buy a pair ?
    First clerk No, but she didn't leave before getting me to bring her every single pair we had in the shop. And she complained about every single one.
    Second clerk I'd say she was impossible to please.

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    I haggled him down to $25 !!!

    Danielle I like your new anorak, it looks really expensive, where did you get it - in that upscale sports shop in the mall ?
    Russell Well thanks, but no I didn't. I got it in the market.
    Danielle How much did you pay for it ?
    Russell Not as much as the man asked for. He wanted $45.
    Danielle That would have been a bit steep, it's almost the shop price.
    Russell I know, but I haggled him down to $25, so I reckon I've got a bit of a bargain.

    Explanation :

    If you haggle, you argue about something before reaching an agreement, especially about the cost of something that you are buying.

    Example : Ella showed her the best places to go for a good buy, and taught her how to haggle with used furniture dealers ....

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    Have you got them in my size ?

    Shopper Excuse me, could you show me to the skirts section please ?
    Clerk Certainly madam, please come this way..
    Shopper Ah! these are just what I've been looking for. Have you got them in my size ? I'm a size 8.
    Clerk Just a moment ..... ! I'm afraid not madam. We appear to be temporarily out of stock.
    Shopper Oh, how disappointing ! When will you next have some in ?
    Clerk We should be getting a delivery at the beginning of next week.

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    My feet are killing me !!!

    Marie You look a bit tired. What have you been doing ?
    Yvonne Shopping for some new outfits.
    Marie Did you get what you want ?
    Yvonne I did, but it took me all day.
    Marie What do you want to do now ?
    Yvonne I just want to sit down somewhere and relax. My feet are killing me !

    Explanation :

    If you say that something is killing you, you mean that it is causing you physical or emotional pain.
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    What a bargain !!!

    Jenny Look what I've got.
    Fay Wow, that's the snazziest looking handbag I've ever seen. Where did you get it ?
    Jenny I got it in Paris on my last trip.
    Fay I bet it cost a fortune ?
    Jenny No it didn't, I got it for half price because the shop was having a clearance sale.
    Fay What a bargain ! You'll have to take me with you next time.

    Explanation :

    Something that is a bargain is good value for money, usually because it has been sold at a lower price than normal.

    Example : At this price the watch is a bargain ...

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  • Ibt-Structure

    Start Test

    Time: 7 minutes

    1. A lunar eclipse is a phenomenon occurring when the Earth blocks Sun's light from the Moon.

    A. A
    B. occurring when
    C. Sun's
    D. from the

    2. ______ are most mammals able to receive the most information about what is happening in their immediate environment.

    A. Because they use sight
    B. By means of sight
    C. With the sights
    D. Using sight

    3. The Consumer Price Index in the United States ______ the inflation rate.

    A. as the primary indicates
    B. is the indication primarily
    C. primarily indicates of
    D. is a primary indicator of

    4. Some of the most influential works in twentieth-century American classical music were composed in the period between the first and the fifth decade.

    A. works
    B. were
    C. and
    D. decade

    5. Although the grammar of the English language is chiefly derived ______ Germanic languages, some 80% of its vocabulary comes from Latin.

    A. for
    B. from
    C. with
    D. of

    6. On the land or in the sea, carrion creatures have adapted to feed by any type of food that is available in their habitat.

    A. On
    B. have adapted
    C. by
    D. is available

    7. The brightest point seen in the night sky is typically not a star but Venus, it is the second planet from the Sun.

    A. seen in
    B. typically
    C. it is
    D. the Sun

    8. Information technology is quickly becoming the most important economic export ______.

    A. in certain geographical areas
    B. for area that are geographic
    C. in certain areas geographical
    D. of certain geographical area

    9. Although originated in tropical Africa, watermelon is now cultivated all over the world.

    A. Although
    B. originated
    C. is now
    D. all over

    10. In 1995, Newt Gingrich was sworn ______ Speaker of the House, the first Republican Speaker in more than 40 years.

    A. in as
    B. to be
    C. to
    D. in

  • Presentation

    Good Sleep Wakes Up Memory________________________________________
    Getting shut-eye before tests boosted performance, study found
    By Juhie Bhatia, HealthDay Reporter

    (HealthDay News) -- Besides helping you feel well-rested, getting your zzz's may also sharpen your memory, a new study shows.
    Researchers found that sleep not only protects memories from outside interferences, it also helps strengthen them.
    "There was a very large benefit of sleep for memory consolidation, even larger than we were anticipating," said study author Dr. Jeffrey Ellenbogen, an associate neurologist at Brigham and Women's Hospital, Boston, and a postdoctoral fellow in sleep medicine at Harvard Medical School.
    In the study, the researchers focused on sleep's impact on "declarative" memories, which are related to specific facts, episodes and events.
    "We sought to explore whether sleep has any impact on memory consolidation, specifically the type of memory for facts and events and time," Ellenbogen said. "We know that sleep helps boost memory for procedural tests, such as learning a new piano sequence, but we're not sure, even though it's been debated for 100 years, whether sleep impacts declarative memory."
    The study involved 48 people between the ages of 18 and 30. These participants had normal, healthy sleep routines and were not taking any medications. They were all taught 20 pairs of words and asked to recall them 12 hours later. However, the participants were divided evenly into four groups with different circumstances for testing: sleep before testing, wake before testing, sleep before testing with interference, or wake before testing with interference.
    Two of the groups (the wake groups) were taught the words at 9 a.m. and then tested on the pairings at 9 p.m., after being awake all day. The other two groups (the sleep groups) learned the words at 9 p.m., went to sleep, and were then tested at 9 a.m.
    Also, prior to testing, one of the sleep groups and one of the wake groups were given a second list of 20 word pairs to remember. These groups were then tested on both lists to help determine memory recall with interference (competing information).
    The result: Sleep appeared to help particpants recall their learned declarative memories, even when they were given competing information.
    According to the researchers, people who slept after learning the information performed best, successfully recalling more words whether or not there was interference. Those in the sleep group without interference were able to recall 12 percent more word pairings from the first list than the wake group without interference (94 percent recall for the sleep group vs. 82 percent for the wake group).
    When presented with interference, those who slept before testing did significantly better at remembering the words (76 percent for the sleep group vs. 32 percent for the wake group).
    "We were surprised to find the order of magnitude by which the data demonstrated our effects," Ellenbogen said.
    Jan Born, a professor of neuroendocrinology at the University of Lübeck in Germany, said the study offers more proof of the importance of sleep for memory consolidation.
    "Considering that learning in every educational setting (schools, colleges, etc.), is centrally based on hippocampus-dependent memory function [declarative memories], people should realize that optimal learning conditions require proper sleep," he said.
    Proper sleep may have other benefits, too, added Michael Perlis, director of the Sleep Research Laboratory at the University of Rochester in Rochester, NY. Research has shown that in addition to memory, sleep may be related to physical functioning, good immune function, physical and cognitive performance, and mood regulation, he said.
    "These are all theories. The only thing we know is that when we're deprived of sleep, we do less well. Is that a lack of sleep or sustained wakefulness? It's very difficult to figure out how to crack that nut," he said. "We spend 30 percent of our time on sleep. What is sleep for? This is a riddle we're still working on."

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    Directing A Business Or Managing A Business?

    Author: Naz Daud

    Growth of a business requires people to work on and not simply in the business. It is a very small amount of directors that actually understand what they are meant to do when they are a director.

    They must understand their duties and responsibilities for the business to be effective
    There is a school of thought that believes the business should run the directors and not the other way round.

    An effective business requires people working in the business not just on it.

    The majority of small businesses do not work - plain and simple. Over eighty percent of small businesses fail within the first three years.

    Most small businesses are run by owner-managers who bear all the hallmarks of victims. They will complain about overheads, staff, etc. and their businesses will never achieve their potential because they are always working in the business and not on it.

    The key to avoiding this state of affairs is the recognition that a business needs to be run and managed -things need to be planned and designed, they just don't happen.

    It is essential for people to spend more time working on the business and not in the business. This is the magic formula for enabling you to run the business and not have the business run you.

    So the question then begs should one be a director or manager?

    Many small business directors are given the title as a matter of course or because they happen to be sitting in the room at the time the company is formed.

    How many directors or board directors actually know the difference between managing and directing?

    The typical response is complaints about the board and the responsibilities for the business, share options and so forth. It is almost as though many people put into these roles were meant to know the job by instinct once given the role.

    The bottom line is that there is no manual and many people make it up as they go along.

    To define further, managers look after day to day affairs and are glorified supervisors.

    Directors, on the other hand, are responsible for all aspects of the business and its future direction.

    The role of the board is fundamental to the growth of the business.

    In recent years, the board's duties have been clarified, with the four main areas of the board being:

    Strategic thought

    Formulation of policy

    Managing the managers

    Accountability

    There are some dilemmas arise from the four roles, however.

    The skills to move the business forward while keeping it under control must be demonstrated.

    The board must be alert to the short term pressures while being kept informed of the broader trends and competition externally.

    The board must retain an objective point of view and stand back from day to day running whilst maintaining a sufficient knowledge of what is going on.

    Commercial needs of the business need to be balanced with the need to act responsibly to towards employees, its business partners and general society.

    Without clarity of leadership, focus, vision and mission the business will suffer greatly.

    One of the great challenges for the growing business is to appoint and run an effective board that leads the business - working on and not in, the business.

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    11 Simple Yet Powerful Meditations For Immediate and Long-Term Stress Relief & Management

    Author: Abbas Abedi

    To achieve long-term stress relief and management, meditation has been shown to be the most effective technique to use. There are many types of meditation beginning with simple breathing to using visualizations and images to help focus and/or relax the mind and body. Doing these exercises can help you give your brain a "charge", helping enhance your memory, focus and ability to relax, as explained in the following article from Time Magazine http://www.time.com/time/magazine/article/0,9171,1147167,00.html

    Exercise: Basic Meditative State "The Empty Mind"

    The Empty Mind Preparation:

    The key to this meditation is to focus on your breathing and everytime you notice your mind straying to any thought just bring your attention back to your breathing.

    Relax your body completely by visualizing each major muscle group relax and let go. Now do a 4 to 1 count as follows:

    Take in 4 deep breaths, repeating "4" to yourself as you exhale. Then take 3 deep breaths, repeating "3" when you exhale. Now take 2 deep breaths, repeating "2" when you exhale. Finally, take 1 deep breath, repeating "1" as you exhale.

    . Imagine that you are a passive observer of something very relaxing where there is repetitive motion. For Example: relaxing on the beach, watching the waves go back and forth or just lying in the grass and watching as the clouds move by overhead.
    . Finally, now you want to cause your mind to go completely blank. As you are focusing on this repetitive movement, begin to envision a blank form.
    . Maybe this blank form will arise as 'gaps' in your thoughts. I.e. there are always gaps in thought, become aware of yours. Allow these gaps to expand.
    . If you get lost in thought and notice, then you are already succeeding in the meditation. As you NOTICED getting lost.
    . Allow each thought to pass as easily as it came in, expanding your awareness of the 'gaps'.

    10 Quick and Effective Meditations For Stress Relief Management

    1 Breathing In Colors
    Sit in a comfortable position with your back straight. Then choose a color. You can pick any color you like, from blue, to gold, to red. Breathe in each color till it feels like your body and mind are filled with the color. Continue to meditate on colors that make you feel wonderful or relaxed or peaceful.

    2 Your Special Place
    Pick a place you feel safe and comfortable. Visualize this place clearly and step in, following the steps in Exercise 10. Spend some time meditating as if you are actually there.

    3 A Deep Pond
    Imagine a deep blue pond. Notice some fish below the surface darting around. Take a silver coin from your pocket and toss it into the center of the pond. As the coin slowly drifts down allow yourself to relax.

    4 Walking Meditation
    While walking start becoming aware of your breath. Expand this awareness to include the feel of the clothes on your body and the feel of your feet on the ground. While continuing your awareness of your breath and body, become aware of the place you are walking and the scenery around you. Finally, being aware of breath, body and surroundings add the huge dome of the sky above you and the earth below you. Breathe deeply and relish this expanded sense of awareness.

    5 Eating Meditation
    It helps to be grateful before you eat as this prepares your mind to enjoy the meal. Take each bite consciously and enjoy the taste and texture. Chew slowly and take your time.

    6 Candle Flame Meditation
    Light a candle and sit comfortably in front of it. Focus only on the flame allowing any thoughts arising to just pass by. Watch how the candle dances. Then close your eyes and continue to focus on the flame in your minds eye. If you lose the image open your eyes and gaze at the candle again. If you like you can imagine any thought arising to go and burn up in the flame. This will help you attin a focused meditative state.

    7 Breathing In A Smell
    Smell is very important to us and easily alters our internal states. Pick a flower or food that smells extremely good to you. Breath in this smell deeply and slowly. Take your time enjoying the feeling of the smell "fill" your body.

    8 Mirror Meditation
    Get a mirror and sit comfortably in front of it. Look into your eyes and repeat any affirmation you would like to meditate on. For example, "I feel relaxed" or "I am confident" and so on.

    9 Mental Rehearsal
    Professional Athletes spend time not only practicing but also mentally rehearsing their moves. Studies have shown that this mental rehearsal improves actual performance. Think of an activity that you would like to excel at. Spend time visualizing each move exactly how you want o do it. Do this in detail. Then repeat several times. You can enhance this ability by doing the candle flame meditation before this.

    10 Smile Meditation
    Studies have shown that a genuine smile releases endorphins into your bloodstream, relieving stress and even rejuvenating your entire mind and body. The smile meditation is easy to do and very effective at feeling really good, quickly.

    . Think of something funny to start you smiling. It could be an event, a movie, a cute baby or even a puppy. Anything to bring a good smile on your face.
    . Imagine this smile spreading over face, down your neck and into your body.
    . Meditate on the smile till your whole body begins to feel like a big smile.:-)

    All the above meditations can be done quickly and easily (for a few people it may take a little practice). Practice on the train, sitting in a waiting room, or just when you need a quick burst of stress relief, relaxation and energy.

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  • Poems

  • Conversation

    To be added
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    1. Have you ever been abroad?
    2. Where have you been?
    3. Are you planning on going anywhere for your next vacation?
    a. If so, where?
    b. Who with?
    c. How long will you stay?
    4. Are you afraid of going abroad alone?
    5. Could you live in another country for the rest of your life?
    6. Describe the most interesting person you met on one of your travels.
    7. Describe your best trip.
    8. Describe your worst trip.
    9. Did your class in high school go on a trip together?
    a. If so, where did you go?
    b. How long did you stay?
    c. How did you get there?
    10. Do you have a driver's license?
    11. Do you like to travel with children? Why or why not?
    12. Do you like to travel with your mother? Why or why not?
    13. Do you prefer summer vacations or winter vacations?
    14. Do you prefer to travel alone or in a group? Why?
    15. Do you prefer to travel by train, bus, plane or ship?
    16. Do you prefer traveling by car or by plane?
    17. Have you ever been in a difficult situation while traveling?
    18. Have you ever been on an airplane?
    a. How many times?
    b. What airlines have you flown with?
    19. Have you ever been to a foreign country?
    20. Have you ever gotten lost while traveling? If so, tell about it.
    21. Have you ever hitchhiked? If so, how many times?
    22. Have you ever taken a package tour?
    23. How do you spend your time when you are on holiday and the weather is bad?
    24. How many countries have you been to? How many states?
    25. How many times have you traveled abroad?
    26. How much luggage do you usually carry?
    27. If you traveled to South America, what countries would like to visit?
    28. If you went to ___(Insert a country name)__, what kind of souvenirs would you buy?
    29. If you were going on a camping trip for a week, what 10 things would you bring? Explain why.
    30. What are some countries that you would never visit? Why would you not visit them?
    31. What are some things that you always take with you on a trip?
    32. What countries would you like to visit? Why?
    33. What countries would you most like to visit?
    34. What countries would you not like to visit? Why?
    35. What country do you most want to visit?
    a. Why?
    b. Do you think you will ever go there?
    36. What do you need before you can travel to another country?
    37. What is the most interesting city to visit in your country?
    38. What is the most interesting souvenir that you have ever bought on one of your holidays?
    39. What languages can you speak?
    40. What place do you want to visit someday?

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    dream cometrue/daydreaming/in your dream/
    nightmare /like a bad dream

    In ancient, dreams were thought to be part of the supernatural world, and were seen as messages from the gods. Likewise, the Torah (known in Christianity as the first 5 books of the Old Testament) and The Holy Qur'an both tell the same story of Joseph, who was given the power to interpret dreams and act accordingly. In the Later Middle Ages, dreams were seen as temptations from the Devil, and thus were seen as dangerous.

    The belief that dreams were part of the supernatural world continued into the Early Middle Ages. A story from Nevers states that one night the Emperor Charlemagne dreamed that he was saved of dying from a wild boar during a hunt. He was saved by the appearance of a child, who had promised to save the emperor from death if he would give him clothes to cover his nakedness. The bishop of Nevers interpreted this dream to mean that he wanted the emperor to repair the roof of the cathedral dedicated to the boy-saint Saint Cyricus.

    However in India, scholars such as Charaka (300 BC) gave alternative explanations for the reasons behind dream. In Charaka Samhita, the explanation of dreams is as follows : "The cause of dreams are seven. They are what you have seen, heard, experienced, wish to experience, forced to experience, imagined and by the inherent nature of the body".

    Many tribal peoples believe that the human soul temporarily leaves the body during the dream-state, wandering in other worlds and meeting other souls, including those of the dead. These journeys have provided a great deal of material for myth-making.

    By the late 1800s, Sigmund Freud theorized that dreams were a reflection of human desires and were prompted by external stimuli.

    ....................

    1. Do you usually remember your dreams? Why/ Why not? Describe some of them.

    2. What was your nicest dream that you can remember?

    3. Talk about the most recent dream you can remember that you have had in the past.

    4. Talk about a recurring dream that you have had in the past.

    5. How do you interpret a dream? Do you use your intuition/imagination to understand it?

    6.Do you usually read books on dream interpretation? What is your opinion on it?

    7. Do you generally have pleasant dreams or nightmares?

    8. Have you ever had nightmares? What were they like?

    9. What's the worst nightmare you've ever had?

    10. What is "prophecy"?

    11. Have you ever had or heard of a dream that foretold the future?

    12. Have you ever dreamed about dead people? Is it a good signal? Why/Why not?

    13. Have you ever dreamt about dead friends or relatives? How was it? How did you feel?

    14. Are dream messages sent from our unconscious, predictions of the future, or the brain's way of cleaning out information?

    15. Some people say that dreaming about losing money means that you will receive it. Have you ever heard this? What other sayings about dreams do you know?

    16. Do your dreams ever affect your moods? Explain.

    17. Do you usually dream in black and white or in color?

    ................................................

    Personality Traits

    1. What are some characteristics of your personality?
    2. What makes you happy?
    3. What are some things that make you angry?
    4. Are you happy with your personality?
    5. Would you like to be different?
    6. Are you a determined person? Are you a stubborn person?
    7. Are you shy ? In which occasions are you shy?
    8. Do you consider yourself selfish ? Why?
    9. Is your personality suited to your job?
    10. In what way has your personality changed? Why has it changed??
    11. Are you more introverted (focused on your inner world) or more extraverted (focused on other people and the outer world)?
    12. Do you think you can change a major characteristic of your personality if you try?
    13. Do you think you have an unusual personality? Why?
    14. If you could change any aspect of your personality, what would it be?
    15. What sort of things would you do to amuse yourself during a car journey?
    16. What personality traits do you consider important in a good friend / a boss / a partner?
    17. Do you consider yourself to be even-tempered?
    18. What is one thing that many people don't know about you?
    19. What expressions include colors when discussing illness? (ex., white or pale, pink eye, black and blue for bruises, yellow fever)
    20. What expressions include colors and feelings? (ex. I feel blue, green with envy, red with rage, turning red, black circles under the eyes, you are turning blue (with the cold))
    21. What do the colors in your home country's flag represent?

    ........................................................................

  • IBT-reading

  • IBT-info

  • Letter Samples

    -Write this apology letter carefully on a piece of stationery; don't type it on a computer.

    -Express your apology in the beginning of your letter: “I am so sorry. . . .” or “I want to apologize. . . .”

    -State exactly what you did wrong early in the apology letter: “I shouldn't have lost my temper when. . . . ” or “I have looked all over, but I'm afraid I have lost your book. . . .”

    -Accept responsibility for what you did and don't blame the other person: “I accept full responsibility for what happened. . . .” or “I know this was completely my fault. . . .”

    -Promise in your apology letter not to repeat your offensive action and ask the injured party to give you an opportunity to prove this to them.

    -Suggest that the two of you get together at a restaurant or some other non-threatening place so that you can apologize in person and begin to rebuild your relationship.

    Dear

    This is to acknowledge receipt of your letter of (date)
    in which you set forth your reasons for canceling your
    purchase order #

    I am very sorry about the misunderstanding that led to
    this cancellation and have taken the matter up with
    management in order to ensure that a problem of this
    nature does not occur again.

    As one of our valued customers, your satisfaction is one
    our primary concerns
    . Please accept our apology.

    .................................................

    Dear

    It was distressing to learn that the chocolate we shipped
    to your firm last week arrived in bits and pieces. Per
    your request, a new shipment for 30 lbs. left our dock this
    morning and is scheduled for afternoon delivery to you on
    May 26th. Please turn over the damaged goods to the driver
    at the time of deliver.

    I am sorry that this unfortunate incident occurred and
    sincerely appreciate your continued patronage.

    .................................................

    Dear

    Thank you for your assistance in helping us to locate
    your payment of (date) which had not been
    credited to your account.

    Please accept our apology for this error and for the
    overdue notices we sent to you.

    We appreciate your patronage and are sorry for the
    inconvenience caused by this error.

    ................................................

    Dear

    After reading your letter of (date) , I can thoroughly
    understand why you are running out of patience.

    While it would be easy to place the blame on our computer,
    this poor fellow has received enough abuse since joining
    our firm. After all, he only follows the orders that are
    given to him. Therefore, please accept my apology for the
    delay in refunding your money for (basis of adjustment)

    Our bookkeeping department has been instructed to issue a
    check to you at once, which you should be receiving within
    a few days.

    I am grateful that your letter was brought to my attention
    and I appreciate your perseverance in settling this matter.
    Once again, I am very sorry for the inconvenience this has
    caused you.

    ................................................

    Gentlemen:

    This is to inform you that we are unable to make delivery
    on the above referenced purchase order on the date
    indicated.

    We should have our merchandise ready to ship within 10 days
    of the original delivery date and we hope that you can hold
    off until that time.

    We did want to inform you of this delay as soon we were
    advised in order to give you as much time as possible to
    make alternate arrangements, if necessary. We can assure
    you, however, that if your order remains in force we will
    expedite delivery to you as soon as we have received the
    merchandise.

    Please accept our apology for this delay and thank you for
    your understanding.

    ...................................................

    Dear

    Please accept our apology for having shipped merchandise
    in excess of your purchase order.

    We have made an adjustment in your account to reflect this
    error and have arranged for (delivery service) to pick up
    the excess merchandise on (date) .

    We are sorry for the inconvenience this has caused you and
    are most appreciative of your cooperation and understanding
    in this matter. Thank you for your recent order.

    .....................................................

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